Luxury Assessment | Whole Salon Coaching | Whole Salon Consulting

Name*

First Last

Phone

Email

Salon Name*

Salon Website*

Welcome

1. Confirmation Text (does the guest know what to expect upon arrival?)*

Yes
No

2. How is the guest greeted upon arrival?*

3. Do you ask if contact information has changed & updated if needed?*

Yes
No

4. Do you confirm their service as scheduled?*

Yes
No

5. Do you offer elevated services and/or cross-promote?*

Yes
No

6. Is the guest offered (& informed) a beverage selection?*

Yes
No

7. Do you share any current salon promotions (Aveda+ Rewards, etc.)?*

Yes
No

8. Do you point out the current launchpad and/or invite to try an experience table offer?*

Yes
No

9. Do you remind the guest that we now carry Smashbox?*

Yes
No

10. Are all new guests given a salon tour?*

Yes
No

Pre-Service

1. Do you offer a 5-C consultation?*

Yes
No

2. Do you use a portfolio (photos on iPad)?*

Yes
No

3. Did you take a before photo?*

Yes
No

4. Do you offer elevated services (for available time during the day of appointment or for future ones to pre-book for)?*

Yes
No

5. Do you offer 3 options for responding to different budgets & time constraints?*

Yes
No

6. Do you ensure the guest is aware of the cost of services today & future costs for maintenance follow-up services?*

Yes
No

7. Do you question what products the guest is currently using?*

Yes
No

8. Do you follow the salon’s shampoo ritual protocols (stress relief, aroma journey, not towel, etc.)?*

Yes
No

Technical Service

1. Does every guest receive proper Aveda rituals every time?*

Yes
No

2. While color guests are processing, is their environment relaxing?*

Yes
No

3. Are styling products selected for each guest (not using stored products from the station) & each one described fully as used?*

Yes
No

4. Are guests offered a lesson (Simon-says style) during blow-dry?*

Yes
No

5. Is each guest offered a how-to styling video to take with them to help replicate the style at home?*

Yes
No

6. Are all products used on the guest pulled & waiting at the desk for checkout prior to escorting the guest to the desk?*

Yes
No

Post Service

1. Does guest care ask each guest for a 1-5 rating on their service today (then respond according to training)?*

Yes
No

2. Does guest care reconfirm with the guest their pre-book appointment?*

Yes
No

3. Does guest care display each product in the retail basket in front of the guest & answer all questions & ask which they would like to take home?*

Yes
No

4. Does guest care make sure the guest understands the salon’s referral program?*

Yes
No

5. Does guest care make sure all new guests are aware of our complimentary blow-dry within the next 10 days & book that appointment?*

Yes
No

6. Does guest care educate each guest on Aveda+ rewards program?*

Yes
No

7. Does guest care sincerely thank each departing guest for their business?*

Yes
No

8. Does guest care make sure to log any concerns about a departing guest’s expectations not being fully met?*

Yes
No

9. Does the salon have & follow a detailed protocol for guest follow-up?*

Yes
No

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Luxury Assessment | Whole Salon Coaching

Elevate Every Guest’s Experience
The Whole Coaching Luxury Guest Assessment

Ensure seamless service and exceed expectations with our comprehensive guest assessment guide.

Welcome

Pre-Service

Technical Service

Post Service

Your Roadmap to Luxury
Salon Service, Ensured.

Luxury Assessment | Whole Salon Coaching

Elevate Every Guest’s Experience The Whole Coaching Luxury Guest Assessment

Ensure seamless service and exceed expectations with our comprehensive guest assessment guide.

Welcome

Pre-Service

Technical Service

Post Service

Your Roadmap to Luxury Salon Service, Ensured.

Elevate Every Guest’s Experience
The Whole Coaching Luxury Guest Assessment

Your Roadmap to Luxury
Salon Service, Ensured.